Frequently Asked Questions
Answers to some of the most frequently asked questions
Shipping
We are happy to accommodate changes to orders after they are placed. If you need to make adjustments to an order before it ships, send us an email at info@poplarworkshop.com or visit our contact us page and leave a message.
After an order is placed, we may be able to change the shipping address if you are still within the handling time frame listed on the product page. Unfortunately, once an order is shipped the address cannot be changed.
We understand the service our customers receive across the country will vary with each delivery service. Because of this, we give you the option of services from UPS, FedEx, and USPS. We want your purchase to be a positive experience, and that includes the safe arrival of your order.
Payment
We accept payments through PayPal and every major credit card.
Changes to payment methods can be made on your account page. After you login to your account, you can add and remove your payment information from there.
Orders can be placed to ship to another address such as a friend, family member, or business. When you are on the checkout page you can enter the shipping address separately.
Returns
Orders can be returned in your account page, or by contacting us at order@poplarworkshop.com.
We want our customers to be happy with their order, so if you contact us about your problem, we’d be happy to help. If an order is needing to be returned, the shop policy is that the customer is responsible for return shipping via the shipping company they chose at checkout.
If you need to cancel your order before your order is shipped, you can do so in your account page. If you have questions, you can email us at orders@poplarworkshop.com.
Still have a question?
Please contact us for more information.